Tech Support Call Log

Tech Support Call Log
Taken By*
Date*

MonthDayYear
Time

:HourMinutesAM/PM Option
Caller*

First NameLast Name
Company
(of the caller)
YesNo
Why Not?*
Customer*
Manual Customer Entry
Location*
State*
Store Code*
aka GLC Code
VZW Territory*
Work Order #*
Problem*
(Description of why the person is calling in)
Resolution*
(What you did to assist the person calling in)
YesNo
Forwarded to Dispatcher to ProcessCompleted - Dispatcher to CloseCompleted & ClosedTechnician DispatchedTechnician EmailedIncomplete - Follow Up Needed by Tech SupportIncomplete - Tech still onsiteIncomplete - Return trip neededForwarded to VZ Corporate SecurityOther
Company Dispatched*
You have noted that you dispatched a technician for this call. Make sure you include in the Resolution field who you spoke to, who you e-mailed the work order to, and that you cc'd the dispatcher for this region when e-mailing the technician. Also make sure that you placed a note in Maintenance Connection with the technician's ETA. If the technician did not provide an ETA, use the Target Date of the work order.
YesNo
YesNo
Mastermind Job Number*
MSE Tech Support
Nicole BaileyJason SeredochaSteve MillerChris YoungMike UrquizaMike SornbergerJustin WeedMichelle StewartServicemse.dispatch
Should be Empty: